Frequently Asked Questions (FAQs)

What domestic shipping methods are available?

For our US customers, packages are shipped First Class using the US Postal Service. Average shipping times within the United States and to Canada is usually 4-12 business days. (Note: The US Postal Service defines business days as Monday through Friday excluding all U.S. federal holidays.)

What international shipping methods are available?

For our international customers, packages are shipped using First Class or Priority Mail by the US Postal Service and the estimated shipping times are 7-18 business days. (Note: The US Postal Service defines business days as Monday through Friday excluding all U.S. federal holidays.)

Although, the US Postal Service provides a tracking number for our international customer, you will not be able to see exactly where your package is located and the exact date that it will be delivered. This fact is especially true for international tracking numbers.

What is your return policy?

Shipping costs are non-refundable. If you receive a refund on an item you purchased, the cost of return shipping will be deducted from your refund.  See our Refund Policy for more details.

What countries do you ship to?

We ship to the United States, Canada, Europe, Australia, New Zealand.